1. Overview & Policy Objective
At Leader Medical Supplies Store, your health, safety, and operational satisfaction are paramount. Due to strict
sanitary guidelines governing medical devices, our return policy balances regulatory compliance with customer
care.
2. Return Eligibility & Window
Standard, non-hygiene medical supplies and durable medical equipment may be returned within 30 calendar
days of receipt.
All returns must be pre-authorized by our support team. Unsolicited returns sent to our showroom will not be
accepted.
Items must be unused, in brand-new resalable condition, and in their original packaging with all manuals, tags,
and accessories included.
3. Non-Returnable & Hygienic Exclusions
Hygienic Exclusion Notice: Under state health codes and sanitation regulations, items designed for
personal hygiene or intimate contact cannot be returned once opened or unsealed.
Strictly non-returnable categories include:
Incontinence products, underpads, and skin care items.
Bathroom safety equipment (e.g., raised toilet seats, commodes, shower benches).
Compression garments, socks, and specialized orthotics.
Patient transfer slings, cushions, mattress overlays, and bedding.
Sterile packaged goods that have been unsealed.
4. Restocking Fees and Return Shipping
Restocking Fee: A standard 15% to 20% restocking fee applies to large durable equipment (e.g., mobility
scooters, power chairs, lift recliners, and hospital beds) to cover mandatory technical inspection, sanitization,
and repackaging.
Return Freight: Customers are responsible for round-trip return shipping charges unless the return is a direct
result of a shipping error on our part or a verified product defect.
5. Damaged, Defective, or Incorrect Shipments
Please inspect freight and deliveries immediately upon arrival. If an item arrives damaged or missing parts, contact
us within 48 hours at (602) 300-7943. We will arrange a replacement or missing part replacement at zero charge.
6. Refund Processing Timeframe
Upon receipt and physical inspection of returned items at our Sun City facility, approved refunds will be credited
back to your original payment method within 5 to 7 business days.
Contact & Store Location Information
If you have any questions or require assistance regarding this policy, please reach out to us:
Showroom: 10752 W Bell Rd, Sun City, AZ 85351
Phone: (602) 300-7943
Fax: (623) 399-1663
Email: info@leadermedicalsuppliesstore.com | leadermedicalsuppliesllc@gmail.com